Contact information

We are here to help. Whether you have a question about an order, sizing, delivery or a return, our team reads and answers every message.


HOW TO REACH US

Support hours
Monday to Saturday, 7:00 AM to 6:00 PM Pacific Time.
We reply within 3 hours during support hours. Messages received outside those hours are answered when we open the next day.

Email is usually the fastest route for anything involving photographs, order numbers or receipts, since it keeps a written record.


COMPANY DETAILS

  • Trading name: Alassio Grey
  • Legal entity: PM Company Digital LLC
  • Entity type: Single-Member Limited Liability Company
  • State of formation: Florida, United States
  • State ID: L26000355164
  • Principal place of business: 15442 Ventura Blvd, Ste 201-2746, Sherman Oaks, CA 91403, United States
  • Website: alassiogrey.com


WHAT TO INCLUDE IN YOUR MESSAGE

To help us sort things out quickly, please include where relevant:

  • Your order number, which appears in your order confirmation email
  • The email address used to place the order
  • A clear description of your question or the issue
  • Photographs of the item and its packaging, if you are reporting damage or a fault


WHAT WE CAN HELP WITH

  • Order status and tracking. Where your parcel is and when it will arrive. Delivery times are in our Shipping and Delivery Policy
  • Returns and refunds. How to send something back and when your money arrives. We pay return shipping in every case. Full details in our Returns and Refunds Policy
  • Cancelling an order. Free of charge at any time before dispatch
  • Faulty, damaged or incorrect items. Tell us within 30 days and we put it right at no cost to you
  • Changing your delivery address. We can amend it free of charge before dispatch
  • Sizing and product questions. Ask before you order and we will help you choose. See our Size Guide
  • Privacy requests. Access, correction or deletion of your data, as set out in our Privacy Policy


ABOUT RETURNS

Our business address is an administrative address and does not accept parcels or visitors.

To return something, email us before posting anything back. We will send you a prepaid return label and the correct return address. Items sent back without a prior request cannot be matched to an order and may not be processed.


OUR COMMITMENT

A real person answers here. We do not use pressure tactics, we do not hide conditions in small print, and we do not refuse a return or refund that our own policies allow.

If we ever fall short of what we promise on this website, tell us and we will make it right.


PM Company Digital LLC
Florida State ID L26000355164
15442 Ventura Blvd, Ste 201-2746
Sherman Oaks, CA 91403, United States


Last updated: 27 September 2026