Shipping policy

Alassio Grey is a trading name of PM Company Digital LLC, a limited liability company organized under the laws of the State of Florida, United States, with its principal place of business at 15442 Ventura Blvd, Ste 201-2746, Sherman Oaks, CA 91403, United States.

You can reach our support team at contact@alassiogrey.com or on +1 (209) 269-5471, Monday to Saturday, 7:00 AM to 6:00 PM Pacific Time. We reply within 3 hours during those hours.


This policy explains what delivery costs, how long it takes, how to track your order and what happens if something goes wrong.


1. FREE SHIPPING ON EVERY ORDER

Delivery is free on every order, with no minimum spend, to both the United States and the United Kingdom. There is no handling fee, packaging fee or any charge beyond the price of the products.

The total shown at checkout is the total you pay.


2. WHERE WE SHIP FROM

We dispatch from two locations, depending on the item:

  • United States. Part of our range is held in stock domestically and posted from here
  • International. The remainder is sent directly by our supply partners, with tracking at every stage

Delivery is free either way, the timeframe is the same, and you are never asked to pay anything on arrival.


3. DISPATCH TIME

Orders are checked, packed and dispatched within 2 business days of payment being confirmed.

Orders placed on Sundays or public holidays are processed on the next business day.

During new launches and peak periods such as Black Friday and the December holidays, dispatch may take longer. If we expect a delay, we email you with an updated estimate and you may cancel for a full refund.


4. DELIVERY TIMES

Once dispatched, delivery takes 8 to 12 business days.

Including dispatch, your total estimated delivery time is 10 to 14 business days from payment confirmation.

Stage Timeframe
Dispatch Up to 2 business days
Transit 8 to 12 business days
Total estimate 10 to 14 business days

Business days are Monday to Friday, excluding public holidays. Ten to fourteen business days is roughly two to three calendar weeks.

These are good faith estimates based on our carriers' historical performance, not guaranteed delivery dates. Delivery may take longer to Alaska, Hawaii, US territories, the Scottish Highlands and Islands, Northern Ireland, and other remote areas, as well as for orders requiring customs clearance.


5. CUSTOMS, DUTIES AND IMPORT CHARGES

You will not be asked to pay anything on delivery. Where an order is dispatched internationally or shipped to the United Kingdom, any applicable duties, import taxes, VAT or customs handling fees are covered by us before the parcel reaches you.

The total you approve at checkout is the total you pay. There is nothing collected at the door and no customs invoice to settle.

If a carrier or customs authority nevertheless attempts to charge you an import fee on an Alassio Grey order, do not pay it. Contact us straight away at contact@alassiogrey.com with the notice you received and we will resolve it directly with the carrier. If you have already paid such a charge, send us the receipt and we will reimburse you in full.

You remain responsible for complying with the import laws of your own country. If an item cannot lawfully be imported into your country, we will cancel the order and refund you in full.


6. ORDER CONFIRMATION AND TRACKING

You receive an order confirmation email as soon as your payment is processed. Once your order ships, a second email follows with your tracking number and a link to follow the parcel.

Please allow up to 2 business days after dispatch for tracking to become active. Until the carrier scans the parcel into its network, tracking may show no movement or read "label created". This is normal and does not mean your order has not shipped.

If you have not received a tracking number within 4 business days of placing your order, contact us with your order number.


7. SPLIT DELIVERIES

If your order contains several items, they may be dispatched separately and arrive on different dates, particularly where the order combines domestic stock with an internationally dispatched item. You receive a separate tracking number for each parcel, at no extra cost.


8. DELIVERY ADDRESS

Please check your details carefully before completing your order, including apartment or unit number, ZIP or postcode, and a contact telephone number where the carrier requires one.

If you spot an error, contact us immediately. We can amend the address free of charge at any point before dispatch. Since we ship within 2 business days, let us know as soon as possible. Once the parcel is with the carrier, we cannot redirect it.

If a parcel is undeliverable because the address supplied was incorrect or incomplete and it returns to us, we will contact you. The first re-send is free. From the second attempt, you may either cover the cost of re-sending or choose a refund of the product value.


9. DELIVERY ATTEMPTS

Carriers make up to three delivery attempts at the address given. It is not necessary for the account holder to be present: any adult at the address can receive the parcel.

After the final attempt, or after the holding period at a local depot, the parcel returns to us and we follow the process above.


10. LATE DELIVERIES

We are not responsible for delays caused by carriers, customs processing, severe weather, strikes or other events outside our reasonable control.

That said, if your order has not arrived within 5 business days after the end of the estimated window, contact us with your order number. We open an investigation with the carrier and keep you informed.

If the parcel cannot be located, we send a replacement or issue a full refund, whichever you prefer, at no cost to you.


11. LOST OR MISSING PARCELS

If tracking shows your order as delivered but you have not received it, please first check with others at the address, with neighbours and with any building reception, and look for a card left by the carrier. Carriers sometimes record delivery a few hours before the parcel physically arrives.

If the parcel is still missing 2 business days after the delivery scan, contact us. We file a claim with the carrier and, if it cannot be recovered, send a replacement or refund you in full.


12. DAMAGED PARCELS

Please check your parcel on arrival. If the outer packaging is visibly damaged or has been opened, we recommend refusing delivery and noting the reason with the carrier. Let us know the same day and we arrange a replacement at no cost.

If you have already accepted the parcel and then notice damage, photograph the item and its packaging and contact us. Your rights are set out in our Returns and Refunds Policy.


13. CANCELLING AND RETURNING

You can cancel at no cost at any time before dispatch. You also have 30 days from delivery to return an item for any reason, and customers in the United Kingdom have a statutory right to cancel within 14 days under the Consumer Contracts Regulations 2013.

We pay return shipping in every case and send you a prepaid label. Full details are in our Returns and Refunds Policy.

Please request a return before posting anything back, so that we can match it to your order and send you the correct return address. Our business address does not accept parcels.


14. QUESTIONS

Email: contact@alassiogrey.com
Phone: +1 (209) 269-5471
Support hours: Monday to Saturday, 7:00 AM to 6:00 PM Pacific Time
We reply within 3 hours during support hours


PM Company Digital LLC
Florida State ID L26000355164
15442 Ventura Blvd, Ste 201-2746
Sherman Oaks, CA 91403, United States


Last updated: 27 September 2026