Refund policy

Alassio Grey is a trading name of PM Company Digital LLC, a limited liability company organized under the laws of the State of Florida, United States, with its principal place of business at 15442 Ventura Blvd, Ste 201-2746, Sherman Oaks, CA 91403, United States.

You can reach our support team at contact@alassiogrey.com or on +1 (209) 269-5471, Monday to Saturday, 7:00 AM to 6:00 PM Pacific Time. We reply within 3 hours during those hours.


We want you to be completely happy with your order. This policy explains how returns, exchanges, cancellations and refunds work, and what it costs you. The short answer on that last point: nothing.


1. YOUR RIGHTS AT A GLANCE

Situation Time limit Who pays return shipping
Change of mind 30 days from delivery Alassio Grey
Wrong size 30 days from delivery Alassio Grey
Faulty, damaged or not as described 30 days from delivery Alassio Grey
Wrong item sent 30 days from delivery Alassio Grey
Cancel before dispatch Any time before we ship Not applicable
UK statutory right to cancel 14 days to notify, then 14 days to return Alassio Grey

We pay return shipping in every case. Once your request is approved, we email you a prepaid return label. You are never out of pocket for sending something back to us.


2. 30-DAY RETURNS

You have 30 days from the day your order is delivered to request a return, for any reason at all. You do not need to explain yourself.

To qualify, items must be:

  • Unworn, unwashed and unaltered
  • With all original tags still attached
  • Free of makeup, fragrance, deodorant or pet hair
  • In their original packaging

Trying something on to check the fit is expected and perfectly fine. Wearing it out is not.


3. IF YOU ARE IN THE UNITED KINGDOM

In addition to our 30-day policy, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days of receiving it, without giving any reason.

The cancellation period expires 14 days from the day you, or someone you nominated other than the carrier, take physical possession of the goods. If your order arrives in separate parcels, the period runs from the day you receive the last item.

To cancel, tell us by a clear statement, for example an email to contact@alassiogrey.com. You may use the model cancellation form in section 10, but you do not have to. Sending your message before the deadline is enough.

After cancelling, send the goods back within 14 days of telling us. We provide a prepaid label, so return postage costs you nothing.

We will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving the goods back or of you supplying proof of postage, whichever is earlier.

Under the Consumer Rights Act 2015, goods must also be of satisfactory quality, fit for purpose and as described. If they are not, you have a short-term right to reject within 30 days for a full refund, and thereafter a right to repair, replacement, price reduction or final rejection.

Our 30-day policy is more generous than the statutory minimum, and nothing here limits your legal rights.


4. FAULTY, DAMAGED OR INCORRECT ITEMS

Check your order as soon as it arrives. If an item is faulty, arrived damaged, or is not what you ordered, email contact@alassiogrey.com with:

  • Your order number
  • A description of the problem
  • Clear photographs of the item and its packaging

We cover the full cost of return and you choose between a replacement or a full refund, including any delivery charge. This costs you nothing.

If the outer packaging arrives visibly damaged or opened, we recommend refusing delivery and noting the reason with the carrier. If you have already accepted it, photograph it before opening and contact us the same day.


5. WRONG SIZE

It happens, and we have made it painless. Return the item within 30 days and we refund you in full, with return shipping on us.

We do not process direct exchanges. The quickest route is to return what you have and place a new order in the size you want, so you are not waiting for the return to be inspected first.

Check our Size Guide before ordering, or email us with your measurements and we will tell you which size to choose.


6. CANCELLING BEFORE DISPATCH

You can cancel at no cost at any time before your order ships. Since we dispatch within 2 business days, contact us as soon as possible with your order number.

If we cancel an order ourselves, for example because an item is out of stock or a pricing error occurred, we email you and refund the full amount straight away.


7. HOW TO START A RETURN

  • Step 1. Email contact@alassiogrey.com with your order number and the reason
  • Step 2. We reply within 3 hours during support hours with instructions and a prepaid return label
  • Step 3. Pack the item securely and post it using the label we send
  • Step 4. Keep your proof of postage
  • Step 5. We inspect the return within 3 business days of receipt and confirm by email
  • Step 6. Your refund is issued to the original payment method

Please request a return before sending anything back, so that we can match the parcel to your order and send you the correct return address.


8. REFUNDS

Once we receive and inspect your return, we email you to confirm approval. Approved refunds are issued to your original payment method within 10 days of that confirmation.

For orders shipped to the United Kingdom, refunds are issued within 14 days of us receiving the goods back or of you supplying proof of postage, whichever is earlier, as required by law.

We refund only to the payment method used for the original purchase, never to a different card or account.

Your bank or card issuer may take a few additional days to post the credit to your statement. If more than 15 business days have passed since our confirmation and the money has not appeared, contact us and we will chase it with you.

Where a discount code was used, we refund the amount you actually paid.


9. WHEN A RETURN MAY BE DECLINED

We may decline a return and send the item back to you where:

  • The item has been worn beyond trying it on, or washed or altered
  • Tags have been removed
  • There is makeup, fragrance, deodorant or pet hair on the garment
  • The original packaging is missing
  • The reported fault cannot be found after inspection
  • The request falls outside the time limits in this policy

We always email you the reason, with photographs where relevant, before returning the item. This does not apply within the UK statutory cancellation period, where your rights are set out in section 3.


10. MODEL CANCELLATION FORM

If you are in the United Kingdom and wish to cancel, you may use the wording below. Copy it into an email to contact@alassiogrey.com.

To: PM Company Digital LLC, 15442 Ventura Blvd, Ste 201-2746, Sherman Oaks, CA 91403, United States. Email: contact@alassiogrey.com

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Date:


11. SALE ITEMS

Items bought on sale or with a discount code carry exactly the same return and refund rights as items bought at full price. There are no additional restrictions.


12. RETURN ADDRESS

Our business address is an administrative address and does not accept parcels or visitors.

Please do not send anything back before contacting us. When you request a return, we email you a prepaid label along with the correct return address. Items sent without a prior request cannot be matched to an order and may not be processed.


13. QUESTIONS

Email: contact@alassiogrey.com
Phone: +1 (209) 269-5471
Support hours: Monday to Saturday, 7:00 AM to 6:00 PM Pacific Time
We reply within 3 hours during support hours


PM Company Digital LLC
Florida State ID L26000355164
15442 Ventura Blvd, Ste 201-2746
Sherman Oaks, CA 91403, United States


Last updated: 27 September 2026